<p>PT. Schenker is a company engaged in freight forwarding. As a service company, it is very concerned about the service quality which is an important part in fulfilling customer satisfaction from the initial activity to the end of the import export as a whole reached 100% with an even code standard quality planning tool. But in reality there are still many report event codes that have not reached 100%, so it needs to be proposed for improvement. The method used is Lean Six Sigma. The define phase, can be identified 3 waste, namely transportation, delay and defect. The measure phase obtains DPMO value of 2.69 and process capability as much as 0.41. The analysis phase is the problems with fishbone and FMEA where the top 5 ranks are employees who do not carry out event code filling according to SOP, employees are less careful, lack of communication, lack of numbers of employees and applications are often error. While in the proposed improvement strategy, the stage to the achievement of the standard even code is taken the highest rating from FMEA, which is to make SOPs in the form of flowcharts that are easy to understand. Finally, the control phase is using check sheet.</p>