<p align="center"><strong><em>ABSTRACT </em></strong></p><p><em>Seeing the shipping service business opportunities that continue to increase along with the development of e-commerce and the obstacles that are often faced by online shopping and shipping services, TIKI JNE works with Popbox Asia as a partner to introduce innovative product services in the form of Popbox JNE, by bringing up these products. becoming service quality logistics from JNE is increasing, and whether this product is able to increase Customers Satisfication for JNE consumers whose mobility is high and this service is expected to be a solution to the upcoming e-commerce challenges.</em></p><p><em>Many factors become Logistic Service Quality dimensions, including (1) Personnel contact quality (2) Order release quantities (3) Information quality (4) Ordering procedures (5) Order accuracy (6) Order condition (7) Order quality (8) Order discrepancy handling (9) Timeliness.</em></p><p><em>This study aims to find out which factors influence the Customers Satisfication of online shoppers by using the goods delivery service in the form of Popbox JNE. The form of statistical analysis used is regression analysis Multivariate Principle Component with Ordinary Least Square method. This statistical analysis is a combination of principal component analysis with regression analysis. Its superiority is able to simplify the observed variables by reducing their dimensions especially to overcome the high occurrence of multicollinearity that often occurs in multivariate regression analysis in general.</em></p><p><em>This research was conducted on innovative products in the form of Popbox PT. TIKI JNE is in the city of Bandung, with research time starting from March 2018 to November 2018. The target population in this study is e-commerce users who know and have done online transactions using PopBox Tiki JNE services. The sampling technique uses a stratified random sampling technique, which is to take proportional random samples from each group. From the results of this study, we want to find out which factors influence simultaneously from the dimensions of Logistics Service Quality to Customers Satisfication.</em></p><p><em>The results of the study show that, based on the ANOVA table or F test, the calculated F value is 11.304 with a probability of 0,000. Because the probability is far less than 0.05, it can be concluded that the logistic service quality regression coefficient is not equal to zero, or the independent variable simultaneously affects Customers Satisfaction. This also means the coefficient of determination R2 is not equal to zero, or significant.</em></p><p><em><strong>Keywords:</strong><em> </em><em> Logistics Service Quality, Customers Satisfication.</em></em></p>