Birgit, L. P. (2021). Green service attributes and amplifiers of the warm emotions evoked by them. [Green service attributes and amplifiers] Journal of Service Theory and Practice, 31(4), 512-533. doi:https://doi.org/10.1108/JSTP-07-2020-0163
Bordoloi, Sanjeev., Fitzsimmons, James A., Fitzsimmons, Mona J. (2019). Service Management Operations, Strategy, Information Technology Ninth Edition. McGraw Hill Education.
Buehring, J., & Barry O’Mahony. (2019). Designing memorable guest experiences: Development of constructs and value generating factors in luxury hotels. [Designing memorable guest experiences] Journal of Hospitality and TourismInsights, 2(4), 358-376. doi:https://doi.org/10.1108/JHTI-11-2018-0077
Chittiprolu, V., Samala, N., & Raja, S. B. (2021). Heritage hotels and customer experience: A text mining analysis of online reviews. International Journal of Culture, Tourism and Hospitality Research, 15(2), 131-156.
Creswell, Jhin W. & Poth, Cheryl N. (2018). “Qualitative Inquiry & Research Design. Fourth Edition,â€ SAGE Publications, Inc.
Denzin, Norman K., & Lincoln, Yvonna S. (2017). The SAGE Handbook of Qualitative Research 5th Edition. SAGE Publications, Inc.
Elshaer, I. A., Azazz, A. M. S., & Fayyad, S. (2022). Authenticity, involvement, and nostalgia in heritage hotels in the era of digital technology: A moderated meditation model. International Journal of Environmental Research and Public Health, 19(10), 5784. doi:https://doi.org/10.3390/ijerph1910578
Frei, Frances X. (2008). The Four Things a Service Business Must Get Right. Harvard Business Review.
Hallowel, Roger., Bowen, David., and Knoop, Carin-Isabel. (2002). Four Seasons Goes to Paris. Academy of Management Executive.
Heskett, J.L., Sasser, W.E. and Schlesinger, L.A. (1997), The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. The Free Press, New York, NY.
Hussein, Ananda Sabil., & Hapsari, Raditha. (2020): Heritage experiential quality and behavioural intention: lessons from Indonesian heritage hotel consumers, Journal of Heritage Tourism, DOI: 10.1080/1743873X.2020.1792474
Kandampully, J., & Solnet, D. (2020). Competitive advantage through service in hospitality and tourism: A perspective article. Tourism Review of AIEST - International Association of Scientific Experts in Tourism, 75(1), 247-251. doi:https://doi.org/10.1108/TR-05-2019-0175
Kim, J. (2021). Service authenticity and its effect on positive emotions. The Journal of Services Marketing, 35(5), 572-584. doi:https://doi.org/10.1108/JSM-07-2020-0261
Komppula, R. (2016). The role of different stakeholders in destination development. Tourism Review of AIEST - International Association of Scientific Experts in Tourism, 71(1), 67-76. doi:https://doi.org/10.1108/TR-06-2015-0030.
Lee, Yi-Ju. (2015). Creating memorable experiences in a reuse heritage site Annals of Tourism Research, 55, 155-170.
Liu, P., Liu, M., Xia, T., Wang, Y., & Wei, H. (2021). Can urban forest settings evoke positive emotion? evidence on facial expressions and detection of driving factors. Sustainability, 13(16), 8687. doi:https://doi.org/10.3390/su13168687
Strydom, G., Ewing, M. T., & Heggen, C. (2020). Time lags, non-linearity and asymmetric effects in an extended service-profit chain. European Journal of Marketing, 54(10), 2343-2363. doi:https://doi.org/10.1108/EJM-12-2019-0906
Sawhney, M., Balasubramanian, S., & Krishnan, V. V. (2004). Creating growth with services. MIT Sloan Management Review, 45(2), 34-43.
Shostack, G. Lynn. (1987). Service Positioning Through Structural Change. Journal of Marketing, Vol. 51. 34 – 4.
Szende, Peter., Dalton, Alec N., Yoo, Michelle (Myongjee). (2021). Operations Management in the Hospitality Industry. Emerald Publishing.
Taher Tolou Del, S. B. Saleh and T. S. Kamali. (2020). "The semantic conservation of architectural heritage: the missing values," Heritage Science, vol. 8, (1).
Voss, C., Roth, A. V., & Chase, R. B. (2008). Experience, service operations strategy, and services as destinations: Foundations and exploratory investigation. Production and Operations Management, 17(3), 247-266.
Walker, R. H., Johnson, L. W., & Leonard, S. (2006). Re-thinking the conceptualization of customer value and service quality within the service-profit chain. Managing Service Quality, 16(1), 23-36. doi:https://doi.org/10.1108/09604520610639946.
Wang et al. (2019) "Identifying the Critical Stakeholders for the Sustainable Development of Architectural Heritage of Tourism: From the Perspective of China," Sustainability, vol. 11, (6), pp. 1671.
Wong, K., Ng, C. Y., Valerian, V., & Battistotti, M. G. (2014). SATISFACTION OF HERITAGE HOTELS' PATRONS IN PENANG ISLAND: A RESEARCH NOTE. International Journal of Business and Society, 15(2), 255-266,374.