jbm@fe.unpad.ac.id
Dear Dr. Hendro Sasongko:

Thank you for submitting an article to JBM. An initial review of "STRATEGY TO STRENGTEN CUSTOMER PERCEPTION: IMPLEMENTATION EVALUATION OF CRM COMMERCIAL SHARIA BANK DKI JAKARTA" has made it clear that this submission:
- Does not adequately refer to the current (update) literature in the topic 
- Does not follow JBM template
- Does not emphasize the research gap in the Introduction section.


I recommend that you consult the description of this journal under About, as well as its current contents, to learn more about the work that we publish. You might also consider submitting this manuscript to another, more suitable journal.

Prof. Yudi Azis
SCOPUS ID: 36705674300, Universitas Padjadjaran
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Jurnal Bisnis dan Manajemen
http://journal.feb.unpad.ac.id/index.php/jbm