Aamodt, M.G. (2004). Applied Industrial / Organizational Psychology 4th Edition. USA: Thomson South West.
Al-Homayan, A., Shamsudin, F. M., Subramaniam, C., & Islam, R. (2013). Impacts of job demands on nurses’ performance working in public hospitals. American Journal of Applied Sciences, 10(9), 1050-1060.
Australian Workforce and Productivity Agency in association with Service Skills Australia. (2014). The Retail Workforce Study.
Awang, Amran., Amir, Abdul Razak., & Osman, Wirda. (2013). Job behavioral factors and turnover intention: A case study at Sime Darby Property Limited. Management Journal Vol 2 Issue 6  Nov-Dec 2013.
Ayu, Cynthia P., Mukzam, M. Djudi, & Iqbal, Mohammad. (2016). Pengaruh stres kerja lingkungan, organisasional, dan personal terhadap kepuasan kerja: Studi pada karyawan dinas ketenagakerjaan dan transmigrasi kota Malang. Jurnal Administrasi Bisnis Vol 34 No 1, 104-113
Babakus, E., Yavas, U., & Ashill, N. J. (2009). The role of customer orientation as a moderator of the job demand-burnout-performance relationship: A surface-level trait perspective. Journal of Retailing, 85(4), 480-492.
Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demand-resources model to predict burnout and performance. Human Resource Management, 43(1), 83-104. 
Bakker, Arnold B., Demeroutti, E., & Sanz-Vergel, Ana Isabel. (2014). Burnout and work engagement: The JD-R approach. The Annual Review of Organizational Psychology and Organizational Behavior. 
Ben-Shabat, Kassack, Moriarty, Torres, 2016. The 2016 Global Retail Development Index: Global Retail Expansion at a Crossroads. A.T Kearney.
Beutell, N. J. (2010). Work schedule, work schedule control and satisfaction in relation to work-family conflict, work-family synergy, and domain satisfaction. Career Development International, 15(5), 501-518. 
Booth, S., & Hammer, K. (2007). Labour turnover in the retail industry. International Journal of Retail and Distribution Management, 35(4).
Chiao, Lu & Liu. (2012). First Come, First Served: Enhancing the Convenience Store Service Experience. auSMT Vol. 2 No. 3 (2012).
Colquitt, Jason A., LePine, Jeffrey A., and Wesson, Michael J. (2009). Organizational Behavior. Singapore : McGraw-Hill International Edition.
Demerouti, E., & Bakker, A. B. (2011). The job demands-resources model: Challenges for future research. SA Journal of Industrial Psychology, 37(2), 1-9. 
De Braine, Roslyn & Roodt, Gert. (2011). The Job Demands-Resources Model as Predictor of work identity and work engagement: A Comparitive Analysis. SA Journal of Industrial Psychology vol 37 no 2
De Jonge, J., Dormann, C. (2003). The DISC Model : Demand induced strain compensation mechanism in job stress.
Duraisingam, Vinita., Pidd, Ken., & Roche, Ann.M. (2009). The Impact of Work Stress and Job Satisfaction on Turnover Intentions: A Study of Australian Specialist Alchohol and Other Drug Workers. Drugs: education, prevention and policy, June 2009; 16(3): 217–231.
Fairbrother, Kerry dan Warn, James. 2003. Workplace Dimensions, Stres and Job Satisfaction. Journal of Managerial Psychology, VoLI8, No.1, pp. 821-831.
Firth, L., Mellor, D. J., Moore, K. A., & Loquet, C. (2004). How can managers reduce employee intention to quit? Journal of Managerial Psychology, 19(1), 170-187.
Foon, Yeoh Sok; Leong, Lim Chee; Osman, Syuhaily. 2010. An Exploratory Study on Turnover Intention Among Private Sector Employees. International Journal of Business and Management, Vol.5, No.8.
Gibson, James L.Gibson., Ivancevich, John M., Donnelly, James, H., & Konopaske, Robert. (2012). Organizational behavior structure process 14th edition. McGraw-Hill Higher Education
Greenberg, J & Baron, Robert A. (2003). Behavior in Organizations. New Jersey : Pearson Education, Inc.
Ghozali, I. (2001). Aplikasi Analisis Multivariate dengan Aplikasi SPSS. Semarang: Badan Penerbit Universitas Dipenogoro.
Hayes, A.F. 2013. Introduction To Mediation, Moderation, And Conditional Process Analysis A Regression – Based Approach (Series Editor’s Notes by Little, D.T). New York: The Guilford Press.
Holtom, Brooks. C., Mitchell, Terence.R., Lee, Thomas.W., & Eberly, Marion.B. (2008). Turnover and Retention Research : A Glance at the Past, a Closer Review of the Present, and a Venture into the Future. The Academy of Management Annals, vol 2 no 1, 231-276.
Istijanto. (2010). Riset Sumber Daya Manusia. Jakarta : Gramedia.
Kadir. (2015). Statistika Terapan: Konsep, contoh dan analisis data dengan program spss / lisrel dalam penelitian. Jakarta: PT Raja Grafindo Persada.
Kamarulzaman, N., Zulkeflee, Nur Z., Hairiani, Abdul H., Sahari, Norshahniza., Halim, Fazlin Natasya Abdul. (2015). Exploring the Factors of High Turnover in Retail Industry in Negeri Sembilan. Procedia Economics and Finance 31 (2015 ) 896 – 902.
Knight, D.L., Crutsinger, C., Kim, H.J. (2006). The Impact of retail work experience, career expectation, and job satisfaction on career intention. Clothing and Textile Research Journal, 24(1), 1-14
Kreitner, Robert & Kinicki, Angelo. (2007). Organizational Behavior 7th edition. New York: McGraw-Hill Education.
Lind, Douglas A., Wathen, Samuel A., & Marchal, William G. (2005). Statistical Techniques in Business and Economics. New York: McGraw-Hill Companies, Inc.
Lomax, Linda., Naranjee, Nelle., Karodia, Anis Mahomed. (2014). An Evaluation of Job Demands and The Impact on Organisational Commitment of Enrolled Nurses at A Private Hospital in Durban, Kwa-Zulu Natal. Singaporean Journal of Business Economics and Management Studies vol 3 no 3 
Luthans, Fred. (2006). Organizational Behavior. New York: McGraw Hill.
Mansoor Muhammad., Sabtain Fida., Saima Nasir, Zubair Ahmad. (2011). The Impact of Job Stress on Employee Job Satisfaction A Study on Telecommunication Sector of Pakistan, Journal of Business Studies Quarterly, Vol. 2, No. 3, pp. 50-56
Mathis, Robert L., & John H. Jackson. (2003). Human Resource Management. Ohio: South Western.
Mahendrawan, I Gede & Indrawati, Ayu Desi. (2015). Pengaruh Beban Kerja dan kompensasi terhadap kepuasan kerja PT Panca Dewata Denpasar. E-journal Manajemen Unud Vol 4 no 11
Mitchell, Ojmaarh; Mackenzie, Doris Layton; Styve, Gaylene J; Gover, Angela. 2000. The Impact of Individual, Oganizational, and Environmental Attributes on Voluntary Turnover Among Juvenile Correctional Staf Members. Justice Quarterly: Academy of Criminal Justice Science, Vol. 17, No.2, pp. 323-367.
Ming, B. S., Mellor, D., Moore, K. A., & Firth, L. (2006). Predicting intention to quit in the call centre industry: Does the retail model fit? Journal of Managerial Psychology, 21(3), 231. 
Mobley, W.H., Grriffeth, R.H., Hand, H.H. & Meglino, B.M (1979). Review and Conceptual Analysis of The Employee Turnover Process. Psycological Buletin, 86.
Nazenin, Syarifah dan Palupiningdyah. (2014). Peran stres kerja dan kepuasan kerja untuk mengurangi turnover intention. Jurnal Dinamika Manajemen vol 5 no 2, 2014 pp 220-227
Nelson, D.L & Quick, J.C. (2006). Organizational Behavior Foundations, Realities and Challenges. USA: Thompson South Western.
Ogungbamila, Balogun, Ogungbamila & Oladele. (2014). Job Stress, Emotional Labor, and Emotional Intelligence as Predictors of Turnover Intention: Evidence from Two Service Occupations. Mediterranean Journal of Social Sciences Vol 5 No 6 April 2014.
Ongori, H. (2007). A review of the literature on employee turnover. African Journal of Business Management, 1(2).
Parker, Donald F., & DeCotiis, Thomas A. (1983). Organizational Determinants of Job Stress. Organizational Behavior and Human Performance 32(2) 160-177.
Peeters, M. C. W., Montgomery, A. J., Bakker, A. B., & Schaufeli, W. B. (2005). Balancing work and home: How job and home demands are related to burnout. International Journal of Stress Management, 12(1), 43-61. 
Peterson, S. L. (2007). Managerial turnover in US retail organizations. The Journal of Management Development, 26(8), 770-789. 
Potter dan Perry. (2005). Fundamental Keperawatan: Konsep, Proses, dan Praktik. Jakarta: Penerbit Buku Kedokteran EGC.
Preacher, K. J. & Hayes, A. F. 2008. Asymptotic and Resampling Strategies for Assessing and Comparing Indirect Effects in Multiple Mediator Models. Behavioral Research Methods. New York: the Guilford Press. 
Qureshi, Muhammad Imran., Iftikhar, Mehwish & Abbas, Syed Gohar. (2013). Relationship Between Job Stress, Workload, Environment and Employees Turnover Intentions: What We Know, What Should We Know. World Applied Sciences Journal 23 (6): 764-770, 2013
Rahmad. (2015). Hubungan Antara Tingkat Kepuasan Kerja dengan Intensi Turnover pada Karyawan Tetap Pabrik Departemen Operasi IV PT Pusri Palembang. Jurnal Fakultas Psikologi Universitas Bina Darma Palembang 2015
Rainayee, R. A. (2013). Employee turnover intentions: Job stress or perceived alternative external opportunities. International Journal of Information, Business and Management, 5(1), 48-59.
Rismawan, Supartha & Yasa. (2014). Pengaruh Mediasi Komitmen Organisasional Pada Pengaruh Stres Kerja dan Kepuasan Kerja Terhadap Intensi Keluar Karyawan. E-Jurnal Ekonomi dan Bisnis Universitas Udayana 3.8 (2014) :424-441.
Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior 15th edition Global Edition. England: Pearson Education.
Rothmann, S., Mostert, K., and Strydom, M. (2006).  A Psychometric Evaluation of The Job Demands-Resources Scale in South Africa. SA Journal of Industrial Psychology vol 32 no 4.
Sampson, WG & Akyeampong, O. (2014). Work-related Stress in Hotels: An Analysis of The Cause and Effects among Frontline Hotel Employees in The Kumasi Metropolis, Ghana. J Tourism Hospit 2014, 3:2.
Salleh, Rohani., Nair, Mishaliny Sivadahasan & Harun, Haryani.(2012). Job Satisfaction, Organizational Commitment, and Turnover Intention : A Case Study on Employee of a Retail Company in Malaysia. International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering Vol 6 No 12
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25(3), 293-315. 
Schaufeli, W.B.,& Taris, Toon W. (2014). A Critical Review of the Job Demands-Resources Model: Implications for Improving Work and Health.
Schmidt, K.H., & Burkard D., 1993. Job Characteristics and Voluntary Employee Turnover: Direct and Moderated Relationships. European Work and Organizational Psychologist 3: 29-42. 
St-Vincent, M., Denis, D., Imbeau, D. & Trudeau, R. (2006). Symptoms of stress related to the characteristics of customer service in warehouse superstores. International Journal of Industrial Ergonomics 36 313-321.
Sudarmanto, RG. (2005). Analisis Regresi Linier Ganda dengan SPSS. Yogyakarta: Graha Ilmu 
Tooren, Jonge, Vlrerick, Daniels & de Ven, 2011. Job Resources and Matching Active Coping Styles as Moderators of The Longitudinal relation between Job Demands and Job Strain. International Journal Behavior Med Dec 18(4).
Uyanto, Stanislaus. S. 2009. Pedoman Analisis Data dengan SPSS. Yogyakarta: Graha Ilmu.
Waspodo, Handayani, Paramita (2013). Pengaruh Kepuasan Kerja dan Stres Kerja Terhadap Intensi Turnover pada Karyawan PT Unitex di Bogor. Jurnal Riset Manajemen Sains Indonesia (JRMSI) Vol. 4, No. 1, 2013.
Xanthopoulou, D., Bakker, A. B., Dollard, M. F., Demerouti, E., Schaufeli, W. B., Taris, T. W., & Paul J.G. Schreurs. (2007). When do job demands particularly predict burnout? Journal of Managerial Psychology, 22(8), 766-786. 
Yo, Putu Melati Purbaningrat & Surya, Ida Bagus Ketut. (2015). Pengaruh Beban Kerja Terhadap Kepuasan Kerja dengan Stres Kerja Sebagai Variabel Mediasi. E-Jurnal Manajemen Unud vol 4 no 5.
Zairis, Antonios. (2013). The Retail Store Manager’s Role: Evidence from Greece. International Journal of Business Science and Applied Management vol 8 Issue 1.