jbm@fe.unpad.ac.id
Mrs. Indira Rachmawati:

We have reached a decision regarding your submission to Jurnal Bisnis dan Manajemen, "SERVICE QUALITY ON CUSTOMER’S LOYALTY OF INDONESIA INTERNET SERVICE PROVIDER DURING COVID-19".

The article shows an update issue regarding service quality on customer loyalty of internet service provider in this pandemic era. However, the article would be much more interesting if the author explore more on the discussion part. Try to differentiate between results and discussion. Explore more on the literature review. Pay attention to structure and grammatical error.

Our decision is: Revisions Required

Prof. Yudi Azis
SCOPUS ID: 36705674300, Universitas Padjadjaran
yudi.azis@unpad.ac.id
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Jurnal Bisnis dan Manajemen
http://journal.feb.unpad.ac.id/index.php/jbm