Nam, K., Baker, J., Ahmad, N., & Goo, J. (2020). Dissatisfaction, Disconfirmation, and Distrust: an Empirical Examination of Value Co-Destruction through Negative Electronic Word-of-Mouth (eWOM). Information Systems Frontiers, 22, 113–130. https://doi.org/10.1007/s10796-018-9849-4