<p align="justify">Service to satisfy customers should not at the expense of self-esteem or self-image because it provides services not based on the one-party's dissent to the other, preferably the service is done to realize the best benefits for All parties.</p><p align="justify">The purpose of this research, is to know the description of the quality of services provided by hemodialysis unit to the outpatient patient and the satisfaction of hemodialysis patients during blood washing in ru-mah sick X.</p><p align="justify">The research methods used are quanti-tative, by distributing questionnaires to patient guardians. Results of the study, the results showed, 100% of respondents in the HD hospital X unit said it would be true of the Pela-yanan quality found in the HD Hospital X unit.</p><p align="justify">The results of the study showed, 100% said satisfied the service provided HD Hospital unit X. Maintain good service in the eyes of hemodialysis patients in RS X.</p>