jbm@fe.unpad.ac.id
Dear Mr. Egi Firmansyah.

Thank you for the feedback. We have re-added table 1 in the manuscript, and
changed the note in point 2.

For the third point, "Why are the informants with the position as leader
only one
person? Is it representative? "
to answer that question, the data collection is from 1 informant with the
position as leader is only one because:
When a research permit was sent to the company, and after our proposal was
studied, we got the disposition to conduct a research permit on the
informant with the position as leader (Mr. Asri Wahjusukrisno) by the
reference of the president director of PT. X. (Mr. Her Arsa Pambudi).
Perhaps due to technical considerations of health risk issues during a
pandemic, research permission was only given to that 1 key informant with
the position as leader (Mr. Asri Wahjusukrisno).
Nevertheless, the appointment of Mr. Asri as an informant was based on the
consideration that he had worked for 25 years in the IT field (at PT. Semen
Indonesia and most recently at PT. SISI), and also Mr. Asri's contribution
in establishing PT. SISI in 2014.
Mr. Asri has also held middle manager positions in several divisions for
more than 10 years (both at PT. SISI and in previous companies).
(This information we dug during the interview).
We have also explained the limitations of the only one informant with the
position as leader in this research by limiting the scope of research to the
Service Support division of PT. X, as we explained in the abstract, and the
limitation of this study.
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Jurnal Bisnis dan Manajemen
http://journal.feb.unpad.ac.id/index.php/jbm