<p>Education is a factor that determines an important role in the development of science and technological progress should be increased to encourage institutions to provide education services and good performance to educational users in order to produce quality individuals. Student satisfaction is also determined on the students' perceptions of educational outcomes and learning environments to fulfill their future expectations. Therefore the level of quality of education service system must always be improved. The way that can be done is by trying to know and understand student expectations and perceptions in accordance with the guidelines of the National Standards of Higher Education. This study aims to analyze the quality of services of a Private Higher Education in Medan assessed by 43 students. Analysis of service quality is done by using QFD method, with the method of data collection of questionnaire distribution. Based on the result of research, it is obtained that there are 19 identity of student requirement. Based on the results of QFD, the service variables that become the priority of the campus service system improvement plan in order to improve the service satisfaction is the Reliability variable "A service is done quickly according to the time specified" with weight value 6,148%. In such away,  private universities should pay attention to 18 other identities to achieve student expectations.</p>