jbm@fe.unpad.ac.id
Sunu Widianto:

I believe that you would serve as an excellent reviewer of the manuscript, "ESTABLISHING LECTURER SERVICE QUALITY INSTRUMENT BASED ON RASCH MODELING," which has been submitted to Jurnal Bisnis dan Manajemen. The submission's abstract is inserted below, and I hope that you will consider undertaking this important task for us.

Please log into the journal web site by 2020-04-06 to indicate whether you will undertake the review or not, as well as to access the submission and to record your review and recommendation.

The review itself is due 2020-04-13.

Submission URL: http://journal.feb.unpad.ac.id/index.php/jbm/reviewer/submission/74?key=ACCESS_KEY

Thank you for considering this request.

Deru R Indika
SINTA ID: 5991796, Universitas Padjadjaran
deru.indika@unpad.ac.id



"ESTABLISHING LECTURER SERVICE QUALITY INSTRUMENT BASED ON RASCH MODELING"

Abstract
The quality of service may determine the sustainability of an organization, and this includes the quality of lecturer services both in private and state universities. This research aims to model a quality service instrument which respectively consists of literature reviews, interviews, expert opinions, and a test instrument application based on Rasch modeling. The respondents of the study were students at Pakuan University, West Java, whereas 534 samples were taken. The result of this study reveals that there are 5 dimensions of service quality along with 27 items. Several items due to the students’ demographics and the impacts on service quality improvement at private universities are not fully confirmed by students
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Jurnal Bisnis dan Manajemen
http://journal.feb.unpad.ac.id/index.php/jbm