<p>Five Star Hotel is a group of hotels that has very rapid development. Considering that the hotel business is one sector of the tourism industry that can survive and remain competitive in new normal era. This research aims to examine the influence of customer experience, Physical Environment, Privacy, Corporate Image, and Web Quality on Revisit Intention mediated by Customer SatisfactionThe samples in this study were 126 samples. The technique used in sampling in this research was Purposive Sampling. This research uses quantitative methods with analytical tools using Structural Equation Modeling (SEM). Customer Experience, Physical Environment, Privacy, and Web Quality have a significant effect on Customer Satisfaction. Corporate Image has no significant positive effect on Customer Satisfaction. Furthermore, Customer Experience has a significant positive effect on Revisit Intention and Physical Environment, Privacy, Web Quality, and Customer Satisfaction has an insignificant positive effect. Five Star Hotels should improve their Corporate Image or Company Reputation so that visitors are more aware that Five Star Hotels have a Quality of Service that is in accordance with Five Star hotel classification standards so that this can increase satisfaction and make consumers intend to revisit. Maintain or even increase the attractiveness of a Five star hotel through the impression it gives to visitors and maintain privacy because it will bring satisfaction and a sense of security for visitors.<strong></strong></p>