Abdillah Willy dan Jogiyanto. 2015. Partial Least Square (PLS) Alternatif Structural Equation Modeling (SEM) dalam Penelitian Bisnis. Ed.1. Yogyakarta: ANDI
Anggara Sudiongko. 2017. Perkembangan E-commerce Terhambat Infrastruktur dan Faktor Kepercayaan Transaksi. Melalui http://www.malangtimes.com/baca/16388/20170105/160526/perkembangan-ecommerce-terhambat-infrastruktur-dan-faktor-kepercayaan-transaksi/ [17/12/17]
Ba, S. and Pavlou, P.A. 2002. “Evidence of the effect of trust building   technology in electronic markets: price premiums and buyer behaviourâ€.  MIS Quarterly, Vol. 26, No. 3.
Barnes, S., dan Vidgen, R, (2003). Measuring Web site quality improvements: a case study of the forum on strategic management knowledge exchange. Industrial Management & Data Systems, Vol.103, No.5, pp 297-309.
Barrutia, J.M. and Gilsanz, A. (2009), “e-service quality: overview and research agendaâ€, International Journal of Quality and Service Sciences, Vol. 1 No. 1, pp. 29-50.
Bart, Y., Shankar, V., Sultan, F. and Urban, G. (2005), ‘‘Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study’’, Journal of Marketing,Vol. 69, pp.133-52.
Bressolles G (2006) Electronic service quality: NetQual-Proposition of a measurement scale to commercial websites and moderating effects Recherche et Applications en Marketing, 21(3):19-45.
Brun, I., Rajaobelina, L., & Ricard, L. (2014). Online relationship quality scale development and initial testing. International Journal of Bank Marketing, 32(1), 5-27. Brun, I., Rajaobelina, L., & Ricard, L. (2014). Online
Cater, B. and Zabkar,V.(2008),‘‘Antecedents and consequences of commitment in marketing research services: the client’s perspective’’, Industrial Marketing Management, Vol. 26 No. 3, pp. 245-54.
Chen, S. C., & Dhillon, G. S. (2003). Interpreting dimensions of customer trust in E-Commerce. Information Technology and Management, 4(2), 303-318.
Cheskin Research. (2000). Trust in the wired Americas, from http://wvvw.cheskin.com/think/studies/trust2.html
Chung, K. H., & Shin, J. I. (2010). The antecedents and consequents of relationship quality in internet shopping. Asia Pacific Journal of Marketing and Logistics, 22(4), 473-491.
Gefen, D., & Straub, D. W. (2004). Customer trust in B2C E-Commerce and the importance of social presence: experiments in e-Products and e-Services. Omega, 32(6), 407-424.
Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E. (2010). Multivariate Data Analysis: A Global Perspective (7th ed.). New Jersey: Pearson Education, Inc.
Hair, J. F., Hult, G. T. M., Ringle, C. M., and Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Thousand Oaks, CA: Sage.
Hong, P. and Cho, H. (2011), “The impact of customer trust on attitudinal loyalty and purchase intentions in B2C e-marketplaces: intermediary trust vs. Seller trustâ€,International Journal of Information Management, Vol. 31 No. 5, pp. 469-479.
Jarvenpaa, S. L., & Tractinsky, N. (1999). Customer trust in an Internet store: A cross-cultural validation. Journal of Computer-Mediated Communication, 5(2).
Johnson, J. L., Sohi, R. S., & Grewal, R. (2004). The role of relational knowledge stores in interfirm partnering. Journal of Marketing, 68(3), 21-36.
Kompas. 2017. Fenomena E-commerce dalam Pemerataan Ekonomi Digital di Indonesia. Melalui https://kompas.id/baca/adv_post/fenomena-e-commerce-dalam-pemerataan-ekonomi-digital-di-indonesia/ [17/12/17]
Lee, M. K. O., & Turban, E. (2001). A trust model for consumer Internet shopping. International Journal of Electronic Commerce, 6(1), 75-91.
Li, Y.M. and Yeh, Y.S. (2009), “Service quality’s impact on mobile satisfaction and intention to use 3G serviceâ€, Proceedings of the 42nd Hawaii International Conference on System Sciences, Waikoloa, IEEE Computer Society Press, Los Alamitos, CA, pp. 1-10.
Liang, T. P., Ho, Y. T., Li, Y. W., & Turban, E. (2011). What drives social commerce The role of social support and relationshi
Michael Agustinus dan Resya Firmansyah. 2017. Tingkat Kepercayaan Masyarakat RI pada Transaksi Online Masih Rendah. Melalui https://kumparan.com/@kumparannews/tingkat-kepercayaan-masyarakat-ri-pada-transaksi-online-masih-rendah [17/12/17]
Moriguchi, S. N., Barbon JR, S. Y. L. V. I. O., & Murakami, L. C. (2015). BUILDING RELATIONSHIP QUALITY IN ELECTRONIC COMMERCE.
Parasuraman, A., Zeithaml, V.A. and Malhotra, A. (2005), “E-S-QUAL: a multiple-item scale for assessing electronic service qualityâ€, Journal of Service Research, Vol. 7 No. 3, pp. 213-233.
Pratama, I Putu Agus Eka. (2015). E-commerce, E-Business dan Mobile Commerce: Berbasiskan Open Source. Bandung: INFORMATIKA.
Payne, A. and Frow, P. (2005), “A strategic framework for customer relationship managementâ€, Journal of Marketing, Vol. 69 No. 4, pp. 167-76.
Rahayu, P., Budi, N. F. A., & Sensuse, D. I. (2017). PENGARUH DUKUNGAN DAN HUBUNGAN SOSIAL TERHADAP NIAT MEMBELI PRODUK PADA SOCIAL COMMERCE. Jurnal Sistem Informasi, 13(1), 21-30.
Rauyruen, P. and Miller, K.E. (2007), ‘‘Relationship Quality as a predictor of B2B customer loyalty’’, Journal of Business Research, Vol. 60, pp.21-31.
Roberts, K., Varki, S., & Brodie, R. (2003). Measuring the quality of relationships in consumer services an empirical study. European Journal of marketing,
Sabiote, E. and Roman, S. (2009), “The influence of social regard on the customer-service firm relationship: the moderating role of length of relationshipâ€, Journal of Business and Psychology,Vol.24No.4,pp.441-453.
Singh, J., & Sirdeshmukh, D. (2000). Agency and trust mechanisms in consumer satisfaction and loyalty judgments. Journal of the Academy of marketing Science, 28(1), 150-167.
Vesel, P., & Zabkar, V. (2010). Relationship quality evaluation in retailers' relationships with consumers. European Journal of Marketing, 44(910), 1334-1365.
Walsh, G. Dan Mitchell, V. W. 2010. “The Effect of Consumer Confusion Proneness on Word of Mouth, Trust, and Customer Satisfactionâ€. European Journal of Marketing, Vol. 44 No. 6, pp. 838-859.
Wolfmbarger, M., & Gilly, M. C. (2003). eTailQ: Dimensionalizing, measuring and predicting etail quality. Journal of Retailing, 79(3), 137-198.
Yang, Q., Pang, C., Liu, L., Yen, D. C., & Tarn, J. M. (2015). Exploring consumer perceived risk and trust for online payments: An empirical study in China’s younger generation. Computers in Human Behavior, 50, 9-24.
Yang, Z., Peterson, R. T., & Cai, S. (2003). Services quality dimension of Internet retailing: An exploratory analysis. Journal of Services Marketing, 17(7), 685-700.
Yoo, B., & Donthu, N. (2001). Developing a scale to measure the perceived quality of an Internet shopping site (SITEQUAL). Quarterly Journal of Electronic Commerce, 2(1), 31-45.
Yoon, D., Choi, S. M., & Sohn, D. (2008). Building customer relationships in an electronic age The role of interactivity of Eâ€commerce Web sites. Psychology & Marketing, 25(7), 602-618.
Yu, T. W., & Tung, F. C. (2013). Investigating effects of relationship marketing types in life insurers in Taiwan. Managing Service Quality An International Journal 23(2)
Zeithaml, V., Parasuraman, A. and Malhotra, A. (2002), “Service quality delivery through web sites: a critical review of extant knowledgeâ€, Journal of the Academy of Marketing Science, Vol. 30 No. 4, pp. 362-375.
Zhang, Y., Fang, Y., Wei, K. K., Ramsey, E., McCole, P., & Chen, H. (2011). Repurchase intention in B2C E-Commerce—A Relationship Quality perspective. Information & Management, 48(6), 192-200.