Omoregie, O. K., Addae, J. A., Coffie, S., Ampong, G. O. A., & Ofori, K. S. (2019). Factors influencing consumer loyalty: evidence from the Ghanaian retail banking industry. International journal of bank marketing, 37(3), 798-820. doi: 10.1108/IJBM-04-2018-0099